client relations

If a company puts forward the slogan “ we are customer-orientated”, what does this mean for each and everyone? How can such a principle be filled with life so that it can be implemented in the daily professional doing? What capacities and what attitude are necessary in order to conduct difficult conversations successfully? And how can reclamations be treated to the satisfaction of all protagonists?

A special approach of this training is that not only external partners are considered to be clients, but colleagues and superiors as well, in a global perspective.